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How to handle quality issues or returns?

At JinHai, if there are any quality issues with the goods we ship, we generally handle them in the following three ways:

• If the product cannot be repaired, JinHai will directly send the customer a good product to replace the defective one;

• If the product is repairable, JinHai will negotiate with the customer and coordinate with a third party approved by the customer to assist with the repair, and the cost will be borne by JinHai;

• Under normal order conditions, JinHai will give customers products at a rate of 0.1% of the order amount for later product maintenance or replacement.

Quality begins with details, and service builds trust. The Jinhai after-sales team is dedicated to resolving your issue!